Frequently Asked Questions

How long will it take to process my order?

Orders are typically processed within 3–5 business days. During high‑volume seasons, processing times may vary slightly.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Do you ship internationally?

At this time, we ship within the United States. If you’re outside the U.S. and interested in ordering, feel free to reach out.

What are your candles made with?

All of our candles are hand‑poured in small batches using high‑quality soy wax, clean fragrance blends, cotton wicks, and dye‑free formulas. Each scent is crafted to deliver a smooth, even burn and a boutique‑quality experience.

Are your fragrances clean?

Yes. Every candle is made with clean‑scent certified fragrance oils that are phthalate‑free and designed for safe, enjoyable use in the home.

How long do your candles burn?

Our 9.8 oz candles typically offer an average burn time of 45–55 hours when burned properly. For best results, allow the first burn to create a full melt pool and trim your wick before each use.

Do you offer custom or bulk orders?

Yes. Whether you’re preparing for markets, events, or gifting, we offer custom and bulk options for both candles and molds. Reach out through our contact page for details.

Are the silicone molds and mold housings sold together?

They are sold separately so you can choose exactly what you need. Purchase the silicone mold alone or pair it with a mold housing for added stability during pours.

What can I make with your molds?

Our molds are designed for freshies, resin pieces, ornaments, small‑batch gifts, and other creative projects. Each mold is crafted for crisp details and consistent results.

Are your molds beginner‑friendly?

Absolutely. Our silicone molds are flexible, durable, and easy to release, making them ideal for both new and experienced makers.

How do I care for my silicone molds?

Avoid sharp tools, extreme heat, or abrasive cleaners. Gently wash with mild soap and water, allow to fully dry, and store flat to maintain shape and detail.

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.